Refund policy

 

EliteVive Refund Policy

Hassle-Free Returns for Your Peace of Mind

At EliteVive, we stand by the quality of our products, offering a 365-day return policy to ensure your satisfaction. Here’s everything you need to know:

Returns for Defective Products

If your product is defective, we’ve got you covered:

  • Timeframe: Returns are accepted within 365 days from delivery.
  • Free Return Shipping: We’ll handle the return costs for defective items.
  • Refund or Replacement: Choose a full refund or a free replacement—your satisfaction comes first.

To start your return, contact us at info-support@elitevive.com with your order number and a brief description of the defect. Once verified, we’ll process your request immediately.

Returns for Dissatisfaction

We want you to love your purchase. If you’re not satisfied:

  • Timeframe: Returns are accepted within 365 days from delivery.
  • Free Return Shipping: Enjoy hassle-free returns without any shipping costs.
  • Refund Amount: Receive a refund equal to 50% of the product’s price.

Simply email us at info-support@elitevive.com with your order number and reason for the return. Once the item is verified in its original condition, we’ll process your refund.

General Return Conditions

  • Items must be returned in original packaging, with all accessories included.
  • Returns require prior authorization; unauthorized returns will not be accepted.
  • Refunds will be issued within 7-10 business days via the original payment method.

Need Assistance?

For more details or to start a return, contact us directly at ➡︎ EliteVive Support.

We’re here to ensure your satisfaction, but we’re confident you won’t need to use this policy!